IBM
Categories: Product Design, UX.UI, Visual Design
IBM helps businesses innovate and scale by delivering hybrid cloud, AI, and enterprise-grade technology solutions.
IBM Instana
IBM Instana is a full-stack observability platform designed to help organizations monitor and optimize the performance of their applications, services, and infrastructure in real time.
User persona
Carlos, a Site Reliability Engineer (SRE) at Robotshop.com, ensures the reliability, scalability, and performance of Robotshop’s infrastructure and services.
Roles & responsibilities:
Focuses on monitoring, incident response, automation, and performance optimization.
Works closely with development teams to implement observability best practices and improve deployment pipelines.
Goals & challenges:
Prevent downtime and reduce MTTR (Mean Time to Recovery).
Achieve 99.99% uptime for Robotshop.com’s critical services.
Balancing rapid feature releases with system stability.
Advocating for proactive monitoring and predictive alerting to avoid firefighting.
AI assistant
An AI-powered assistant integrated with IBM Instana can help Carlos the SRE streamline observability and incident management. By leveraging Instana’s real-time telemetry and AI-driven insights, the assistant acts as a proactive partner in maintaining system reliability.
Key Capabilities:
Intelligent Alert Prioritization: Automatically ranks alerts by severity and business impact, reducing noise and helping SREs focus on critical issues first.
Automated Remediation Suggestions: Provides actionable steps or scripts for common issues, reducing MTTR and manual effort.
Natural Language Querying: Allows SREs to ask questions like “Why is checkout latency spiking?” and receive clear, data-backed answers.
Contextual Incident Summaries: Generates concise summaries of incidents for postmortems and stakeholder communication.
Intelligent Investigation, powered by Agentic AI
Instana’s Intelligent Investigation, powered by Agentic AI, enables SREs like Carlos to resolve issues faster by combining automated root cause analysis with real-time topology mapping. Instead of manually piecing together metrics and dependencies, the AI provides a clear, actionable view of the entire system.
Key Capabilities:
Probable Root Cause Identification: Instana correlates metrics, traces, and logs across services to highlight the most likely source of the incident—whether it’s a misconfigured service, resource bottleneck, or failing dependency.
Dynamic Topology Visualization: Displays the full service map and dependency graph, showing which components are impacted and how the issue propagates through the system.
Proactive Recommendations: Suggests remediation steps or automation scripts based on historical patterns and best practices, enabling faster recovery.
IBM Cloud Pak for Automation
IBM Cloud Pak for Automation is a modular set of integrated software components, built for any hybrid cloud, designed to automate work and accelerate business growth.
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Email hello@colinbutler.co for access to personas, reasearch, or a clickable prototype.